FAQs

Are we a Family Owned Business? YES! We are a family owned small business focused on providing a great customer experience!

Where are we Located? We operate out of Kingwood, Texas (right outside of Houston, TX)

Do we have a Store you can visit? No, we are an online store only.

Do we offer local pick up? We do not offer local pick up. However if you have an immediate need and are in the Houston area, contact us at service@tumblersupplystore.com and we will see what we can do.

Do we accept Returns? Yes we accept returns within 30 days of purchase -however product must be unused and in original condition and in original box. Also see our Return Policy.

What if your order arrives missing an item or items or they are damaged? Contact us with 30 days of receiving your order and we will provide store credit or a replacement asap and long as product is in original condition and in original box. Also see our Return Policy.

How long does Shipping take? We make every effort to ship your order no later than the next business day, and once shipped you can expect to receive your order in 3-5 business days (note we can not guarantee shipping timing, that is in our carrier's control, not ours).

Do we offer overnight shipping? We do not offer overnight shipping. However if you do have an immediate need contact us at service@tumblersupplystore.com and we will see what we can do to accommodate you.

Do we ship to Hawaii, Alaska, Puerto Rico, and the Virgin Islands? We do, but shipping costs will vary from our normal shipping costs.

Do we ship to Canada? Not at this time but we are working towards that soon!

 

 

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